Is my order is confirmed?
You will receive an email on order confirmation. Please contact our helpdesk (mail email@example.com) if you are unsure.
When will you ship my order?
We normally ship all orders within 2-3 business days. Final delivery time will vary based on location.
What are the payment options?
we receive through card, cash or PayPal.
No check payments
Do you ship outside India?
Yes, we do but we have separate chargers of shipping. for more Information you can mail us firstname.lastname@example.org
How much do you charge for delivery?
Free shipping on all orders on purchase of Two items in one order. An additional charge of Rs. 100 will be levied on orders below that.
How do I place Bulk Orders?
We get it. Our products are simply awesome and buying one is just not enough. You can place bulk orders by contacting us via email@example.com(10 AM - 6 PM, Monday to Saturday).
We do offer customization of products.
I have received a damaged product, what should I do?
In the event that you receive a damaged product, please initiate a return or reach out to us on firstname.lastname@example.org and we will resolve the issue to your satisfaction.
How do I cancel an order?
you can cancel an order, that has not yet been shipped, from "My Orders" or "Track Order" sections of our website. Or, you can send a request to email@example.com. After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable
What is your return policy?
You can return products, up to 10 days from the date of dispatch, from "My Orders" or "Track Order" section of our website. Or, you can send a request to firstname.lastname@example.org.
The returned product should be in its original packaging and in the same condition as received.
Do you arrange for reverse pickups?
Reverse pickup is applicable only for a selected set of pincodes by contacting email@example.com. If your pincode doesn't have reverse pickup facility, you will have to ship the item back.
Where do I mail the returns?
Please mail the item(s) to the address below. Do remember to mention your order number and contact number!
DAN ENTERPRISES. M-68,Third Floor, Sriniwaspuri,New Delhi.
Delhi - 110065
When will I receive a replacement?
Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:
The item(s) should be in the same condition.
The packaging should have the original tags in place.
They should be returned within 10 days from the dispatch date.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.
Can I choose a different item in exchange?
You can only exchange your item within 10 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.
What is your refund policy?
You can choose for refund to the original payment source.
For orders where reverse pick-up may not apply, customers can self ship the items to DAN Artworks India. In this case, an amount of Rs. 100 will be reimbursed through a DAN voucher. This will be done post the quality check of all received items.
Can I have my order gift-wrapped?
Yes, you can! Gift wrap option is available for most products, and you will see this option during checkout, before you sign in. Please note that as per government mandate, we will have to send across the invoice with all shipments.
Do you sell gift cards?
yes, we have gift card option. You need to purchase it by contacting us firstname.lastname@example.org.